Warranty Voucher

Warranty Voucher Protocol

For a Warranty Voucher to be considered, the following has to be completed:

The startup form that comes with the install book has to be completed (fully with no blank fields) to show the equipment has been started properly. See note 1 below.
The equipment has to be registered within the warranty system.
The diagnosis has to be confirmed with proof. See note 2 below.

Once the above list is complete, the Warranty Voucher form needs to be completed using the form below; any media (pictures, video and etc.) along with any associated service tickets will need to be uploaded to the form before clicking the submit button.

Note1:

The startup form provided with the equipment installation book is available in PDF form located in the resources menu; these forms are also acceptable for use in recording readings for diagnostic purposes.

Note 2:

Proof of diagnosis includes but not limited to:

Refrigerant leaks – Picture/Video of soap bubbles confirming leak & leak location (pictures/video of leak detector is not acceptable).
Compressor – Diagnosis must include mode of failure (i.e. locked rotor, no pump, limit open and etc.) and readings to support diagnosis (i.e. resistance values, pressures and etc.)
Blower Wheel/Fan Blades – Pictures of failed part.
Electric Motors (condenser, blower & compressor) – Details of diagnostic procedures performed with recorded readings and if motor is PSC, the start components need to be listed as well as their confirmed readings.
Heat Exchanger – Details of diagnostic procedures, actual readings and pictures if diagnosed with crack/leaks or holes in the exchanger.
All – All diagnosis must include actual power supply readings for high and low voltage.

Providing technical support to licensed HVAC contractors

Warranty Voucher

Warranty Voucher Protocol

Click on the Warranty Voucher button below to access and submit the electronic form.